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Training for emergency communication: the communication triangle.

Vaught C
Proceedings of the Illinois Mining Institute Annual Meeting - 1997, Collinsville, Illinois, September 25 - 26, 1997. Damberger HH, Godwin P, eds., Champaign, Il: Illinois Mining Institute, 1997 Sep; :44-46
Research has shown that when a mine emergency occurs, the information required for effective response does not always get to the people who need it. While this is due sometimes to equipment failure, often it has been because the content of the warning message was inadequate. It is important that everyone at a mine knows what information to include when they are reporting an emergency and what questions to ask when they are receiving a warning. This presentation focuses on the content of emergency warning messages, and outlines a procedure that can be used by senders and receivers of emergency communications. The content and procedures are incorporated into training materials intended for use in short sessions such as start-of-shift safety or "toolbox" talks. The information can be presented in approximately 15 minutes and is appropriate for all workers at all experience levels. While examples and illustrations have been taken from the underground coal mining industry, this training can be tailored to any work setting by substituting appropriate examples. The training packet contains an instructor's manual, a set of figures depicting parts of a "communication triangle," and decals showing the complete procedure. The instructor will need to prepare the figures in a form that can be seen by all class members. Some suggested methods are: 1) overhead transparencies, 2) laminated pages that can be held up for small groups, or 3) handouts with copies of the figures for each trainee. The training can be supplemented with decals featuring the communication triangle. These can be placed on hard hats, telephones or other devices to remind workers of the key information required to effective emergency warning.
Mining-industry; Training; Coal-mining; Underground-mining; Safety; Mine-safety
National Institute for Occupational Safety and Health, Pittsburgh Research Laboratory, Pittsburgh, PA 15236
Publication Date
Document Type
Conference/Symposia Proceedings
Damberger HH; Godwin P
Fiscal Year
NIOSH Division
Priority Area
Other Occupational Concerns; Training
Source Name
Proceedings of the Illinois Mining Institute Annual Meeting - 1997
Page last reviewed: October 1, 2021
Content source: National Institute for Occupational Safety and Health Education and Information Division