A study was made of employees of the Brookdale Hospital Medical Center, Brooklyn, New York, in an effort to measure employee satisfaction with employee health services. A mail questionnaire was sent to about 20% of employees; the completion rate was 76.2%. A large amount of employee dissatisfaction was associated with a lack of receipt of specific services, particularly annual physical examinations and physician visits, and the perceived attitude of the staff providing services. A high degree of use of private or union physicians by the dissatisfied population was documented. There was no association between membership in the union and dissatisfaction with employee health services. The receipt of some services varied for workers of different shifts, but no relationship was found between shift work and overall satisfaction with the health services as provided.
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