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Working conditions and health complaints of women office workers.
Cohen BG; Piotrkowski CS; Coray KE
Social, ergonomic and stress aspects of work with computers, proceedings of the Second International Conference on Human/Computer Interaction, August 10-14, 1987, Honolulu, Hawaii. Salvendy G, Sauter SL, Hurrell JJ Jr., eds. Oxford: Elsevier Science, 1987 Oct; 1:365-372
The possible relationship between working conditions and health complaints expressed by workers was examined using a target population composed of female secretaries, clerks, and clerical information processors. Women at four office sites were given a self administered questionnaire; 625 usable replies were obtained. Working conditions examined in the questionnaire included air quality, lighting, noisiness, space and privacy, role conflict, work pressure, variance in workload, underwork, workload, stress from coworkers, sexual harassment, clarity of job tasks, innovation allowed, nonsupport from boss, staff support, task orientation, treatment of workers, people getting along, acceptance, recognition of one's work, whether or not they were planning to remain in this job, underutilization of abilities, skills fully used, less task autonomy needed, and rule orientation. This group of working women reported several symptoms, but on an infrequent basis. Poor physical working conditions were related to more frequent health complaints. Work overload was also associated with increased complaints as were measures of interpersonal relationships. The general conclusion drawn by the investigators was that better working conditions produce fewer worker complaints.
Office-workers; Video-display-terminals; Workplace-studies; Job-stress; Environmental-stress; Physiological-stress; Work-areas; Psychological-stress
Salvendy G; Sauter SL; Hurrell JJ Jr.
Social, ergonomic and stress aspects of work with computers, proceedings of the Second International Conference on Human/Computer Interaction, August 10-14, 1987, Honolulu, Hawaii
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Page last reviewed: January 10, 2020
Content source: National Institute for Occupational Safety and Health Education and Information Division