NIOSHTIC-2 Publications Search

Organizational factors affecting stress in the clerical worker.

Cohen BG
Occup Health Nursing 1983 Nov; 31:30-34
Pertinent organizational factors that lead to ill health and dysfunction of the officer worker are discussed and suggestions to minimize organizational stress are presented. Studies have shown that organizational behavior is instrumental in affecting morale and that employees who feel that management values their opinions are likely to be more satisfied with their working conditions. Less job participation (the influence a worker has on shared decisions involving the worker) has been associated with greater stress. Research studies have indicated that clerical workers are more likely to demonstrate higher levels of physiological and psychological stress and strain. Boring, repetitive tasks performed with postural constraints or limited mobility can lead to higher noradrenaline output and impaired health. Mobility has been correlated with calmer, more positive feelings. A NIOSH study of video display terminal workers showed that the amount of control over how deadlines were met was an influential factor in the amount of stress suffered. Role ambiguity resulting from conflicting responsibilities, ideas, and conflicting orders is another problem area for clerical workers. Providing for the advancement and career development of clerical and secretarial workers; job enrichment; and organizational support in reducing worker strains are discussed. The author concludes that it is the organization that creates many clerical and secretarial worker problems and it is the organization that can eliminate these problems.
NIOSH-Author; Office-workers; Worker-motivation; Repetitive-work; Work-analysis; Workplace-studies; Sex-factors; Sociological-factors
Publication Date
Document Type
Journal Article
Fiscal Year
Priority Area
Special Populations; Work Environment and Workforce
Source Name
Occupational Health Nursing
Page last reviewed: February 11, 2022
Content source: National Institute for Occupational Safety and Health Education and Information Division