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Job stress and information processing: some research needs.
Hurrell-JJ Jr.; Smith-MJ; Dainoff-MJ; Schleifer-LM
NIOSH 1980 Jan; :1-7
Problems associated with information processing technology are reviewed. Problematic areas are worker/machine interaction, task requirements, and psychosocial considerations. Telephone workers are used as an example of an occupational group that exemplifies the problems associated with information processing technology. The need is stressed for research in the area of ergonomic factors involved in generation of stress responses, particularly in the areas of visual and musculoskeletal complaints. The video display terminal is considered the major component in the overall information processing work system. The need for research on task structure is noted. The areas of task complexity and cognitive demand, degree of task repetition, and extent of system pacing are important for determining overall physiological stress reactions and overall health consequences. Psychosocial stress factors are given as the fear of losing one's job, disruption of social interaction patterns and group cohesion, and loss of work autonomy. The authors conclude that the computerization of the workplace has brought gains in worker productivity with some costs in terms of worker health. Research is needed to evaluate the health consequences of computerization on information processing jobs.
NIOSH-Author; Safety-research; Safety-measures; Industrial-hygiene; Psychological-disorders; Sociological-factors; Eye-disorders; Muscular-disorders
NTIS Accession No.
Psychologic Disorders; Psychological-disorders
National Institute for Occupational Safety and Health
Page last reviewed: September 2, 2020
Content source: National Institute for Occupational Safety and Health Education and Information Division