The manual for National Occupational Exposure Survey (NOES) interviewers is presented and the surveying organization is described. An overview of the practice of survey research, and a discussion of what a survey is, the use of survey data, and procedures for conducting a survey are included. The role of the interviewer is assessed. The importance of anonymity and confidentiality is stressed, and laws pertaining to privacy are cited. General interviewing techniques are described for gaining cooperation of the subject, telephone contact, and dealing with refusals. The use of the questionnaire to obtain information, probing to obtain more complete information, recording the responses, and editing the questionnaires are discussed. Specific field procedures are outlined for sampling and contact procedures. Handling of specific problems or situations as they occur during interviews is reviewed. Administrative procedures including quality control, record keeping, telephone center organization, resources, and use are described.
Robert A. Taft Laboratories, NIOSH, U.S. Department of Health, Education, and Welfare, Cincinnati, Ohio