An Investigation of Health Complaints and Job Stress In Video Display Operations.
Smith-MJ; Cohen-BGF; Stammerjohn-LW; Happ-A
The health effects of video display terminal (VDT) operations were studied. A questionnaire on job demands and stress level, psychological mood, health complaints, and working conditions, was administered to approximately 250 VDT operators and 150 reference subjects. Clerical VDT operators reported higher levels of job stress and health complaints than both professionals who used VDTs and reference subjects. Job stressors involved workload, workplace design, lack of control over job activities, boredom, and career concerns. Visual, musculoskeletal, and emotional health problems were reported more frequently by the clerical VDT operators than by professional users or reference subjects. The authors conclude that a number of interacting factors, including job task related features, contributed to the levels of job stress and health complaints. They recommend task and workplace redesign to reduce clerical operator stress.
Biophysics; Biomechanics; Ergonomics; Physiological-testing; Physical-capacity; Physical-stress; Task-performance; Work-performance; Psychological-factors; Mental-processes; Workplace-studies; Industrial-design; Information-processing;
Division of Biomedical and Behavioral Science, NIOSH, Public Health Service, U.S. Department of Health and Human Services, Cincinnati, Ohio, 28 pages, 10 references