Setup Steps for Using Skype for Business Audio in CITGO with a USB Headset

Getting Started: Before you use Skype for Business Audio in CITGO for the first time

 

Step 1: Configure Windows 7

 

1. Plug in your Skype for Business approved headset to the USB port on your computer.

2. Click Start button and select Control Panel. Then, click the Sound icon.
Note: If you do not see the Sound icon in the Control Panel dialog box, you may need to adjust the “View by” option.

3. From the Playback tab select your Speakers/Headphones as the Default Device, then select Headphones/Headset as the Default Communications Device using the drop-down arrow on the Set Default button.

4.  From the Recording tab, select your Microphone Array as the Default Device, then select the Microphone(Jabra UC Voice 550) as the Default Communication Device using the drop-down arrow on the Set Default button.

5. Press OK to close the Sounds window.

 

Note: Only Jabra UC Voice 550 Headphones are supported at this time.

 

Step 2: Configure the Citrix Receiver

 

1.     Logon to the CITGO Virtual Desktop. If you are connecting to CITGO while on the LAN at a CDC campus, right-click the Skype for Business icon in your system tray and click Exit to close the Skype for Business application that is running on your desktop.

2.     Verify and/or change the Desktop Viewer Mic and Webcam preferences.

a.     From the CITGO Virtual Desktop, click the Desktop Viewer drop-down. This is the gray ‘connector’ that appears at the top of your CITGO Virtual Desktop.

b.    Click the Preferences icon. The Citrix Receiver – Desktop Viewer Preferences dialog box displays.

c.     Select Mic & Webcam. Then, click Use my microphone and webcam.

d.    Select Remember these settings for this virtual desktop. Then, click OK.

3.     Logoff of the CITGO Virtual Desktop using the Start button and selecting Logoff.

·         Note: You must take this step to activate your new settings.

 

Step 3: Configure your Skype for Business Audio Device in CITGO

 

1.     Log back into the CITGO Virtual Desktop. Microsoft Skype for Business starts automatically in CITGO, by default.
Note: If Microsoft Skype for Business does not start automatically in CITGO, click the Start button and select Microsoft Skype for Business.

2.     Configure your Skype for Business audio device.

a.     From the upper-right corner of the Microsoft Skype for Business dialog box, click the gear icon to view the Options window.

b.    Select Tools. Then, click Audio Device Settings. The Skype for Business – Options dialog box displays.

c.     Under Customize Your Device, select Jabra UC Voice 550 for the Speaker, Microphone and Ringer options.

d.    From the Secondary Ringer section, select Also ring. Then, select Speakers.

e.     Click OK.

3.     Validate your Skype for Business audio device is working properly.

a.     From the upper-right corner of the Microsoft Skype for Business dialog box, click the gear icon to view the Options menu.

b.    Select Tools. Then, click Audio Device Settings. The Skype for Business – Options dialog box displays.

c.     Under Audio device, adjust your speaker, microphone and ringer.

d.    Click the Check Call Quality button and verify the quality of the call.

e.     Follow the prompts to record and play back a test call quality check.

f.     Click OK.

 

Important Information:

·         You will not be able to use Skype for Business Web Cam/Video features through CITGO at this time.

·         Your connection quality and last-mile issues can/will affect Skype for Business quality through CITGO.

·         The buttons and lights on your USB headset cord (mute, volume control and disconnect) do not currently integrate with Skype for Business while logged on through CITGO. Users should use the mute and disconnect controls from within Skype for Business.

·         If using your laptop or PC speakers, you may cause an echo effect to be heard by other users on your call. The Laptop/PC microphone sensitivity can be adjusted downward to minimize and/or eliminate the echo effect.

·         If you are on a USB headset and have an echo, the microphone on the boom is picking up the ear piece audio and creating a feedback effect. Desensitize your microphone or turn down the volume on your headset.

 

Skype for Business Frequently Asked Questions (FAQs)

 

Before contacting the ITSO ServiceDesk for assistance, please visit the Skype for Business FAQs and/or the CITGO FAQs.

 

Contact the Subject Matter Expert: OCS Skype for Business Project Team
Contact the ITSO Web Team: ITSO Web Team
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