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Graphic: CDC-INFO You have questions? We have answers. CDC's national contact center and publications fulfillment system

CDC-INFO’s mission is to provide tools that people and communities need to protect their health—by promoting health; preventing disease, injury and disability; and preparing for new health threats. CDC-INFO is here for you in emergencies, using additional agents and extended hours as needed to support CDC’s response.

How and when can I reach CDC-INFO?

  • By phone: 1-800-CDC-INFO (232-4636); TTY 888-232-6348
  • By e-mail:
    • Service available in English and Spanish
    • Send questions 24/7 through the e-mail web form link above

Order or download free publications 24/7 from CDC-INFO On Demand.

CDC-INFO agents are here to answer calls

Monday through Friday, 8 am-8 pm EST, with the exception of certain holidays and extended hours. CDC-INFO will be closed on:

  • New Year’s Day (Monday, January 2, 2017)
  • Martin Luther King Jr. Day (Monday, Jan. 16, 2017)
  • Washington’s Birthday (Monday, February 20, 2017)
  • Memorial Day (Monday, May 29, 2017)
  • Independence Day (Tuesday, July 4, 2017)
  • Labor Day (Monday, Sept. 4, 2017)
  • Veteran’s Day (Friday, Nov. 10, 2017)
  • Thanksgiving Day (Thursday, Nov. 23, 2017)
  • Christmas Day (Monday, Dec. 25, 2017)

How does CDC-INFO support CDC?

  • Contact center answers about 300,000 inquiries a year, on topics including Zika, Ebola, HIV/AIDS, measles, seasonal flu, harmful algal blooms, travel vaccines and foodborne outbreaks
  • Responded to more than 3.1 million telephone inquiries and 620,000 pieces of correspondence since receiving first call and e-mail in February 2005
  • Provides information on more than 750 health and safety topics
  • Responded to more than 3,000 inquiries about seasonal influenza in 2016; more than 109,000 inquiries about flu in 2014
  • Have handled hundreds of inquiries on various CDC health promotions about topics including autism, tobacco use, and BSE (mad cow disease)
  • CDC-INFO Publications Warehouse distributes more than 11,000 units per day (2016 average)
  • All publications on CDC-INFO On Demand are available to the public free of charge, and many are available for immediate download
  • About 3,000 documents are downloaded from the CDC-INFO On Demand website every month

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