Provider Reminders

Photo of a group of doctors and clinic staff members having a discussion in a hospital

Doctors can help more patients get screened if they get reminders.

Maryland, South Carolina, Alabama, and New Hampshire get more of their patients screened for colorectal cancer by reminding their health care providers when their patients are due for screenings.

Colorectal Cancer Control Program awardees have found a variety of innovative ways to increase colorectal cancer screening rates in their communities using provider reminders. We share some of their stories below.

Maryland Clinic Tops Target of 80% Colorectal Cancer Screening Use

Two-thirds of the patients at St. Mary’s County Health Department had been screened for colorectal cancer as recommended. Doctors and staff there wanted to raise this number using doctor and patient reminders, and by having case managers follow up with patients.

The health department worked with the MedStar Shah Medical Group’s Medical Arts Clinic to address low screening use in their community. It added doctor reminders and improved the care management workflow within its computer system and set it up to run reports so they could see how well they were doing. The new reminders let staff see if patients with appointments that day had been screened, so they could talk to them and refer them for screening while the patients were in the office. Care managers reviewed the daily report and made sure doctors and patients talked about and scheduled screening tests. The care managers were key to starting the new processes and keeping them going.

The percentage of patients who have been screened went up from 68% in 2017 to 81% in 2018. These practices are now being used throughout the MedStar Shah Medical Group’s health system. Also, the health system is using the new colorectal cancer screening processes to improve their breast and cervical cancer screening processes.

Formal Screening Process Helps Two Clinics in South Carolina Meet 80% by 2018 Goal

The Sandhills Medical Foundation is a federally qualified health center serving four counties in South Carolina. Two of their clinics, Lugoff and McBee, had low colorectal cancer screening. The Sandhills Medical Foundation did not have a formal process for offering screening to patients.

The Colorectal Cancer Screening Program in South Carolina worked with Lugoff and McBee to let doctors know how well they were doing ordering screenings according to recommendations, including sending them a quarterly report card. The clinics set up provider reminders in their computer system, found a staff member at each clinic to lead the effort, wrote a screening process to be followed, and offered professional education to staff.

As a result, screening increased from 65% in 2015 to 83% in 2018 at Lugoff and from 44% in 2015 to 83% in 2018 at McBee. The Sandhills Medical Foundation was one of only two health centers in South Carolina to achieve the national goal of getting 80% of patients screened for colorectal cancer by 2018.

Reminder Cards Raise Colorectal Cancer Screening Use in Alabama
Remember to ask your doctor about cancer screening for colon cancer: men 50 and over. Please return this card to the nurse or doctor. Franklin Primary Health Center Inc. Call 251-432-4117. Our primary concern is you!

Women: Remember to ask your doctor about cancer screening for breast cancer, cervical cancer, and dcolon cancer. Please return this card to the nurse or doctor. Franklin Primary Health Center Inc. Call 251-432-4117. Our primary concern is you!

More than half of patients of federally qualified health centers in seven counties in southern Alabama were not being screened for cancer. They came to the health center for other priority conditions like diabetes or high blood pressure, not cancer screening.

The Alabama Department of Public Health’s Cancer Division worked with the health centers to make changes that they thought could help, including designing a two-sided card with information on breast, cervical, and colorectal cancer screening for women and colorectal cancer screening for men. The receptionist gave these cards to patients to read while they waited to see their doctor and asked them to give the card to the doctor. The cards helped start conversations about cancer screening status and tests. As a result of this reminder card and other changes, within one year, the percentage of patients between 50 and 75 years old who were screened for colorectal cancer went up from about 9% to 22% across all seven health centers.

New Hampshire Health Center Raises Screening Use in Just Six Months

Lamprey Health Care, a federally qualified health center in New Hampshire, had low colorectal cancer screening use over the last three years. The New Hampshire Colorectal Cancer Screening Program worked with the health center to raise the percentage of its patients who have been screened as recommended for colorectal cancer. Its goal was 52%. Together they reviewed current processes and found ways to improve.

Lamprey Health Care wrote a colorectal cancer screening policy and shared it with all of its clinics. It began using a stool test recommended by the screening program. It named one person at each clinic to make sure the new screening process went smoothly. The health center used the screening program’s patient reminder process document as a guide to help them remind patients when they were due for screening. Lamprey Health Care now calls patients who are overdue for screening and mails them a letter if they can’t reach them by phone.

The changes led to an increase in colorectal cancer screening. Between February and October 2019, Lamprey Health Care raised its screening use from 45.7% to 50%.

Page last reviewed: March 30, 2020