During training, grantee users receive step-by-step instructions on how to complete different tasks and transactions in VTrckS. Training courses are delivered using a blended learning approach. Students begin by participating in a series of webinars. Each class provides an in-depth explanation of the functionality, the impacts that the new functionality will have on their business processes, and step-by-step instructions accompanied by VTrckS screen shots for how to perform each transaction. After the webinars, students have the opportunity to practice using VTrckS with an instructor. After go-live, grantees are expected to develop a training program for their providers who will access VtrckS directly.
The grantee training program is designed to allow staff to attend only those classes that apply to the tasks they need to learn to perform for their particular job based upon the role they have been assigned. There are separate training curriculums for VTrckS Direct grantees and ExIS grantees. Grantees (both VTrckS-Direct and ExIS) are responsible for completing the training registration forms and returning them to the training team via the Vaccine Order Management Contact Center.
Training Webinars consist of an in-depth explanation of system functionality that includes business process impacts and system demonstrations. The training webinars are recorded. PDF versions of the webinars are stored on the VTrckS Training Library.
Training Practice Sessions are instructor-led practice sessions that provide hands-on exercises, step-by-step instruction, and system demonstrations. The training practice sessions are recorded. Practice session documents are e-mailed the morning of the practice session. Grid Cards are required for the practice session. The student’s logon ID’s will start with “G” and end in _510. Training session passwords are provided to be used in the practice session only.
Training Environment is a sandbox where the grantee will have access to a subset of their own data and can practice transactions that will be performed in the production environment. Training user IDs are provided to each student in their training sessions and should be used only while in class. Training IDs for the grantee sandbox are provided to the Go-Live Liaison/Super User to be distributed among staff at the grantee site for continued use as needed. The training sandbox ID’s start with a “G” and end in _500.
Grantees who will be conducting training to providers also have access to the provider training “sandbox” environment and will be able to log on as a provider. Training IDs for the provider “sandbox” are given to the Go-Live Liaison / Super User and can be distributed among staff at the grantee site for provider deployment training preparation. It is important to note that providers will not have access or be able to log onto the training environment.
Training Materials and Additional Support
If you need additional assistance with training, there are several resources available to you after deployment.
Training Library: The VTrckS Training library contains up-to-date training materials related to all VTrckS functionality. There are two sets of provider training materials located in the VTrckS Training Library. One set is for the grantee and contains instructor notes. The other set is for your providers.
Grantee Training Environment: Access to the training environment is granted to every grantee user that requests access. Grantees learn how to leverage various skills during training. In the VTrckS Provider Training Environment, grantees can log on as a provider and capture screenshots to use in the development of their provider training materials. Grantees can schedule their staff for provider training with the VTrckS Training Team.
Go-Live Liaison / Super User: Grantees and providers can consult with their Go-Live Liaison and Super User for onsite assistance.
Vaccine Order Management Contact Center: Access to recorded training sessions and webinars can be requested by Grantees and Providers via the Contact Center. Please refer to the “VTrckS Support Overview” for additional information.
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