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VTrckS Technical Setup for Providers

Providers will only need internet access and a Web browser to access VTrckS. However, it is important to note that if a provider does not have high-speed internet (i.e., they use dial-up or have a slower internet connection), they may experience more difficulties using VTrckS.

For providers, the following minimum technical specifications are required for computers used to access VTrckS:


  • Desktop or laptop


  • High-speed internet access (dial-up not recommended)


  • Internet 6,7,8 or 9 [1] for Windows or Mozilla Firefox 2.0, 3.0 3.5 [2]
  • Adobe Reader 9 and up

Operating System (OS)

  • Windows 2000, Vista, XP (preferred), or 7



  1. Internet Explorer 9 conditionally supported until further testing by SAP
  2. Firefox 2.0 conditionally supported with Windows XP 2002 Prof. 32-bit; Firefox 3.0, 3.5 conditionally supported by Windows 7 32-bit or 64-bit

If you experience compatibility issues between your operating system and web browser version, please contact CDC’s Vaccine Order Management Contact Center at 1-877-878-6247

Please note that there is limited MAC OS environment technical support for providers.

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