Grantees are responsible for developing a deployment plan for rolling their providers onto VTrckS. The Provider Go-Live Liaison is the identified person within the grantee office who will be the main point of contact for providers transitioning onto VTrckS. CDC recommended that grantees develop a provider deployment plan to begin two months after the Go-Live date. It can be a progressive roll out (10% each month; or 10%, 15%, 20%, etc.) or a big bang roll out - all providers at once - depending upon Grantees preferred provider deployment plan.
The following materials are available to assist grantees in preparing their providers for VTrckS:
- Provider Communications
- Post Go-Live Support
- Provider Training
- Technical Requirements for Providers
Providers are asked to participate in Identity Proofing and training conducted by the provider go-live liaison.
CDC has created provider training materials for the grantees. The grantee can organize their own training sessions that best define the situation and relationship with their providers. The materials are posted online in the training library and are maintained with current information. Providers accessing VTrckS directly are required to learn how to process and manage their vaccine orders in VTrckS.
CDC’s Vaccine Order Management Contact Center is an excellent resource for providers to receive assistance. For more information, see “VTrckS SupportOverview.”
Providers require internet access and a web browser to access VTrckS. It is important to note if a provider does not have high-speed internet (i.e., they use dial-up or have a slower internet connection) they may experience issues using VTrckS. For more information, please read the fact sheet titled “VTrckS Technical Setup for Providers.”
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