VTrckS Support Overview

CDC has several resources available for grantees and providers when there are questions or additional assistance is requested after deployment.

 

VTrckS Grantee Support

The following support is available to both VTrckS Direct and ExIS grantees.

Vaccine Order Management Contact Center

The Vaccine Order Management Contact Center offers support or information by telephone, fax, and e-mail.  The Contact Center provides assisted service for VTrckS questions in both English and Spanish. Please call 877-878-6247 for the fastest response.  E-mail is also available. The fax number is 866-958-6247.

Training Library/Training Environment

The VTrckS Training library contains up-to-date training materials related to all VTrckS functionality.  Grantees will learn how to leverage the different types of training materials during training.  From the VTrckS Provider Training Environment, grantees will be able to log on as a provider and capture screenshots to use in the development of the provider training materials.

Go-Live Liaison / Super User

The Go-Live Liaison and Super User serves as an onsite resource for spend plan, vaccine management issues and questions.  Consult with the Go-Live Liaison and Super User for onsite assistance.

FTP Site

Grantees can access the Modules and Manuals and the Vaccine Management Go-Live Checklists along with other supplemental documents referred to in the Modules and Manuals.  The Communication Toolkit contains up-to-date materials is available to assist grantees in communicating with providers.  It is available on the VTrckS FTP site.

Project Officer

Grantees should contact their Project Officer for VTrckS deployment related issues.

Vaccine Advisor

Grantees can reach out to their Vaccine Advisor for any issues related to Spend Plan.

VTrckS ExIS Monthly Call and Discussion

The ExIS Monthly Call covers ExIS-related topics and is held fourth Tuesday at 3:00 - 4:00 PM EST for ExIS grantees only.  The ExIS discussion offers a message board for ExIS grantees to share ideas, questions, and documents.

 

VTrckS Provider Support

Vaccine Order Management Contact Center

Should additional questions arise, please contact the Vaccine Order Management Contact Center at 1-877-878-6247 (TTY/TDD at 1-800-232-0038) or email the Contact Center. The Contact Center is the central resource that providers can contact for assistance.

VTrckS Training Library

The VTrckS Training Library contains up-to-date training materials related to Vaccine Management. VTrckS users are taught how to leverage the different types of training materials during their training.

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