Obtain Access to VTrckS
To ensure security for all VTrckS data and to prevent unauthorized transactions from being entered into the system, there are two security layers a user must clear to gain permission to use the VTrckS system. The first layer is SAMS (CDC’s Secure Access Management Services) which provides access through the CDC firewall to VTrckS. The second layer is managed within VTrckS and permits individualized access to functionality within VTrckS based on assigned authorized roles.
Identity Proofing Process Overview
For grantee users and providers that access VTrckS directly, identity proofing is the security access process necessary to gain permission to use VTrckS. Identity proofing validates a user’s identity against government-issued identification. The identity proofing activity must be completed before requesting access to VTrckS functionality.
Grantee Security Access Process
Each grantee office will identify a designated proofing agent (DPA) who is a person authorized by CDC to conduct and manage the security access process for grantee users. DPAs submit initial registration documentation to request access to SAMS and verify identity documents are accurate for each user.
After the identity proofing process is complete, the grantee user will complete and submit the VTrckS User Access Form to request access to one or more of the VTrckS system roles for each individual staff member.
Provider Security Access Process
Only provider users that access VTrckS directly to place vaccine orders will need to be identity proofed and request access to VTrckS. The ‘responsible clinician’ (the individual who signs the VFC enrollment form) at each provider site will manage VTrckS access for their provider users. The responsible clinician will work with the grantee to approve new user requests, submit request to register with SAMS for the new user, validate user credentials and submit the Identity Voucher for access to VTrckS.
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Contact VTrckS
For VTrckS users:
Email: Vaccine Order Management Contact Center, or
Call: 1-877-878-6247
Contact Us:
- Centers for Disease Control and Prevention
1600 Clifton Rd
Atlanta, GA 30333 - 800-CDC-INFO
(800-232-4636)
TTY: (888) 232-6348
Contact CDC-INFO



