Vaccine Order Management Contact Center
The Vaccine Order Management Contact Center offers support or information by telephone, fax, and e-mail. The Contact Center provides assisted service for VTrckS questions in both English and Spanish.
Contact Center Support
CDC’s Vaccine Order Management Contact Center is available to assist grantees and providers. The Contact Center provides centralized support and assists with issues and questions related to use of the VTrckS application.
Call the Vaccine Order Management Contact Center at 1-877-878-6247 (TTY/TDD at 1-800-232-0038) or email the Contact Center. The Contact Center is available Monday - Friday from 8:00 AM - 8:00 PM EST, except the following observed federal holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Post-training support will also be provided.
Out of Scope Issues
Although the Contact Center can answer most of grantee and provider questions, there are some areas that are out-of-scope and will be referred to the appropriate resource for resolution. The following areas not supported by the Contact Center:
- Enrollment in the Vaccines for Children (VFC) program
- Local administration of the VFC or publicly-funded vaccine programs
- Vaccine viability issues
- Short-dated vaccine
- Medical inquiries
- Transfer of vaccines to another provider
- Changes to a submitted order
- Emergency orders
- Changes to IPO established ordering frequency and amounts
- Adding to the list of vaccines to order on VTrckS
- Programmatic and policy issues and questions
- Order fulfillment and delivery
Images and logos on this website which are trademarked/copyrighted or used with permission of the trademark/copyright or logo holder are not in the public domain. These images and logos have been licensed for or used with permission in the materials provided on this website. The materials in the form presented on this website may be used without seeking further permission. Any other use of trademarked/copyrighted images or logos requires permission from the trademark/copyright holder...more
This graphic notice means that you are leaving an HHS Web site. For more information, please see the Exit Notification and Disclaimer policy.