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Ask VTrckS!

February/March 2014
VTrckS Connection Newsletter

This column addresses some common awardee issues recently sent to the Vaccine Order Management Contact Center.

Dear VTrckS: How can I get the “Provider Orders and Delivery” report to show me only vaccine return information for my providers?
      —Returns Reporter

Dear Returns Reporter: When choosing criteria for the report, under “Sales Document Type,” make sure that you ONLY select “CDC Return Orders ZKR” before running the report. The resulting report will include only returns, instead of all sales document types.

Screen capture example


Dear VTrckS: When trying to place a Purchase Order, I receive an error message that says I have exceeded the target quantity for a particular NDC. Why is this happening?
      —In Excess

Dear In Excess: Try checking the latest “Vaccine Inventory and Advance Bulk Purchase Update” email sent through the NCIRD Immunization Grantee Mailbox. Typically the NDC that is giving the error message will be listed as “not available for bulk ordering” on that email. In these cases, it is recommended that you contact your Vaccine Advisor for information about alternative products available for bulk order.


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