VTrckS Connection Newsletter
This column highlights some of the most common awardee issues recently sent to the Contact Center.
Dear VTrckS: When I try to upload my orders, I receive an error message stating that my “Total of fund quantities for NDC ___must be __ and not__.” What is the problem?
Dear Confused: You’re likely populating your Fund Split Template (FST) with the package size (from the “Delivery unit” column) of the Material Master Data (MMD), instead of using the correct minimum order quantity. Re-run the MMD and ensure your FST line totals match the numbers in the MMD “Min. order qty” column.
Dear VTrckS: I have had orders rejected because they are missing the fund type. How can I get those orders to go through?
Dear Rejected: To correct this problem, go to the Vaccine Request assignment block in CRM, click on the “Edit” button, choose the line item that is missing the fund type, and then click on the Fund Split icon ( ). In the resulting pop-up window, assign the fund type for the NDC and click the “Done” button. Finally, change the status of the Vaccine Request to “1E Approved by Grantee,” and save the order.
*You can avoid this problem by editing your Fund Split Template (FST) to reflect the split you want for each NDC. Once you’ve updated the FST, be sure to re-upload it into VTrckS.* The quick reference guide [4 pages] with Tips on the Provider Fund Type Split Template can be found on the VTrckS Training Library.
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