VTrckS Connection Newsletter
This column addresses some of the most common awardee issues recently sent to the Contact Center:
Dear VTrckS: How can I cancel an awardee-funded federal (YB) purchase order if it was accidentally created in error?
Dear Uh Oh: It is very important that you reach out to your Vaccine Advisor as soon as possible to request cancellation of an awardee-funded federal (YB) purchase order. This needs to be done quickly before the manufacturer begins to fill the order.
Dear VTrckS: How can I verify in VTrckS that I correctly cancelled an awardee-funded non-federal (ZB) order, after I have communicated to the vendor/manufacturer that I need it cancelled?
Dear Careful: After canceling the order with the vendor / manufacturer, you can verify that it was actually cancelled in VTrckS by looking up the purchase order (PO) number and checking that there is a ‘trashcan’ icon next to all of the lines in the order.
If you have not defined your personal settings for replenishment orders to allow you to see your past purchase orders, you can do so by following the steps in this Training Library Reference Guide [1.9 MB, 6 pages].
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