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Effective TB Interviewing for Contact Investigation: Self-Study Modules

Return to Module 3 Table of Contents


This module provided an overview of the principles of cultural competency needed for TB interviewing. It included

  • A definition of culture as the variables and life events that contribute to a person’s beliefs, values, attitudes, and behaviors;
  • A definition of cultural competency as the sensitivity to and awareness of various factors that may shape a person’s identity;
  • The variables that comprise culture, such as race, gender, ethnicity, geographical origin or location, spirituality/religion/faith, sexual orientation, age, nationality, language/dialect, and disability;
  • How the interviewer’s own culture, communication style, language, and attention to differences in behaviors and beliefs can contribute to the interactive process with the patient; and
  • How observing and respecting nontraditional living, working, and social circumstances may play a role in eliciting appropriate contacts.

Cultural competency cannot be learned only by reading and absorbing generic information about various groups. Cultural competency is a set of skills developed by remaining aware of patient diversity through verbal and nonverbal cues and engaging the patient in information exchange while demonstrating respect, objectivity, and willingness to learn about the patient’s culture. Developing these skills is the best way to conduct an effective interview and build rapport with patients from diverse backgrounds.

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