Effective TB Interviewing for Contact Investigation: Self-Study Modules
This module covered the basics of communication and patient education. Main points included
- The importance of patient education in the TB interview process;
- Communication as an exchange of information involving asking questions and active listening;
- Assessment of verbal and nonverbal cues to assist in determining the level of the patient’s comfort, understanding, and sincerity;
- Eliciting information through open-ended, closed-ended, and focused questions;
- Demonstrating active listening through reflection, paraphrasing, and summarizing;
- Addressing and overcoming communication barriers by eliminating physical barriers, actively listening, interviewing in patient-focused circumstances, and engaging a proxy, if needed; and
- Choosing an effective interpreter who keeps in mind that the patient is the primary source of information.
An understanding and application of these essential components will enhance the TB interview. These components will also allow the communication and education to proceed more smoothly, meeting the objectives of the interview process.