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Effective TB Interviewing for Contact Investigation: Self-Study Modules

Return to Module 2 Table of Contents

Active Listening

Active listening is an effective component of communication and is an essential communication technique that should be used when conducting a TB interview. Active listening is not only hearing what people say, but paying attention to how it is said as well so that further dialogue can be adjusted to elicit the needed responses.

Active listening will

  • Provide insight into problems the patient has that might impede his or her adherence;
  • Provide insight into how the patient may behave in future situations;
  • Help to gain information; and
  • Convey to the patient a sense of concern and care.

Active listening allows the patient to speak without interruption and allows the interviewer to

  • Absorb information to respond to the patient’s questions and concerns;
  • Follow the patient’s train of thought;
  • Pay attention to nonverbal clues;
  • Validate unspoken feelings; and
  • Verify the patient’s understanding of the interview questions.
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