Skip directly to search Skip directly to A to Z list Skip directly to navigation Skip directly to site content Skip directly to page options
CDC Home

Effective TB Interviewing for Contact Investigation: Self-Study Modules

Return to Module 2 Table of Contents

Module 2.Basics of Communication and Patient Education


After reading through this module, you will be able to

  • Explain why patient education is important in the TB interview process;
  • Define communication;
  • Identify verbal and nonverbal patient cues and their meanings;
  • Use closed, open-ended, and focused questions to gather descriptive, yet targeted information;
  • Utilize the techniques of reflection, paraphrasing, and summarizing to affect the course of the interview;
  • Address and overcome communication barriers;
  • Select, and communicate through, an appropriate interpreter; and
  • Apply effective communication concepts to patient education.


In order to accomplish the objectives of the TB interview, the interviewer must provide accurate and tailored patient education and utilize effective communication skills. These skills, from the outset, will help provide the foundation of what will be an important relationship. Ultimately, gaining trust, building rapport, and providing patient education will lead to the important TB interview objective of contact identification.

Contact Us:
  • Centers for Disease Control and Prevention
    Division of Tuberculosis Elimination (DTBE)
    1600 Clifton Rd., NE
    MS E10
    Atlanta, GA 30329
  • 800-CDC-INFO
    TTY: (888) 232-6348
  • Contact CDC–INFO
  • Page last reviewed: September 1, 2012
  • Page last updated: May 4, 2011 The U.S. Government's Official Web PortalDepartment of Health and Human Services
Centers for Disease Control and Prevention   1600 Clifton Rd. Atlanta, GA 30329-4027, USA
800-CDC-INFO (800-232-4636) TTY: (888) 232-6348 - Contact CDC-INFO