Effective TB Interviewing for Contact Investigation: Self-Study Modules
Module 2.Basics of Communication and Patient Education
After reading through this module, you will be able to
- Explain why patient education is important in the TB interview process;
- Define communication;
- Identify verbal and nonverbal patient cues and their meanings;
- Use closed, open-ended, and focused questions to gather descriptive, yet targeted information;
- Utilize the techniques of reflection, paraphrasing, and summarizing to affect the course of the interview;
- Address and overcome communication barriers;
- Select, and communicate through, an appropriate interpreter; and
- Apply effective communication concepts to patient education.
In order to accomplish the objectives of the TB interview, the interviewer must provide accurate and tailored patient education and utilize effective communication skills. These skills, from the outset, will help provide the foundation of what will be an important relationship. Ultimately, gaining trust, building rapport, and providing patient education will lead to the important TB interview objective of contact identification.