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What Does a Performance Improvement Manager Do?

Performance improvement managers (PIMs) work collaboratively within their public health agencies to lead and establish appropriate performance management and quality improvement systems. NPHII requires that each funded STLT health department names or hires a full-time equivalent PIM who will join a national network of performance improvement professionals. Each PIM leads or supports work funded through NPHII, and many PIMs also play a lead role in systems assessment and preparing the agency for national public health accreditation.

There is no prescribed description of the PIM position. However, our partners have created sample PIM position descriptions based on examples from several state and local jurisdictions:

Sample Performance Improvement Manager Position Description - created by ASTHO

Sample Performance Improvement Manager Position Description - created by PHF

Accreditation Coordinator Sample Responsibilities - created by NACCHO. This will be of interest to health departments that include accreditation coordination / preparation activities within the PIM's responsibilities.

PIM Network Fact Sheet [PDF - 248KB] – describes the PIM Network and its activities, PIMs’ roles and responsibilities, and how the PIM Network supports PIMs.

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