National Public Health Improvement Initiative
2011 National Public Health Improvement Initiative (NPHII)
March 30 – April 1, 2011
Performance Improvement Journey
Speakers: René Ynestroza, MBA, MSMIS, Chief of Staff, Miami-Dade County Health Department; Dawn Allicock, MD, MPH, CPH, Director and Health Officer, Florida Department of Health/St. Johns County Health Department
Description:Two County Health Departments under the Florida Department of Health shared their experiences as they embarked on their quality journeys which earned them a Governor's Sterling Award. The Governor's Sterling Award and the Sterling Management Model are based on the National Malcolm Baldrige Criteria for Performance Excellence. In this session, the St. Johns County Health Department and the Miami-Dade County Health Department, shared how they support an environment of continuous improvement, the steps they took to build a culture of performance excellence and the lessons learned along the way.
Performance Improvement Journey [PDF - 4.16MB] - D. Allicock
Quality Journey Lessons Learned and Benefits Earned [PDF - 1.36MB] - R. Ynestroza
Questions and Answers
Q: How do you convince leadership that implementing Quality Improvement is not an extra task but a different way of doing your regular work?
A: You must show them the benefits! Quality Improvement will simplify work and help with implementing new processes. It also must be driven by leadership.
Q: How do you link efforts with the requirements of federal funders?
A: It is important to have practices in place. If you have practices in place, you become more credible. It helps when you have a strong organization that brings credibility. Trying to align your everyday processes with federal requirements and not just ones for specific grants can help. You have to look at the requirements and ask how you can put those in place with your own.