National Public Health Improvement Initiative
2011 National Public Health Improvement Initiative (NPHII)
March 30 – April 1, 2011
Criteria for Performance Excellence: Baldrige, Sterling, & the State Alliance
Speakers: John Pieno, Captain, U. S. Navy Retired, Chairman, Florida Sterling Council
Description: Mr. Pieno discussed the elements of the best practices-based management model and how this framework can help connect, optimize, and sustain improvement efforts to drive successful outcomes for your organization. The Baldrige Criteria for Performance Excellence is used, in one form or another, in many states and in over 87 nations. Mr. Pieno discussed the State Alliance, which states are most active, the tools they have to offer, and the Florida Sterling Council and its tools.
Questions and Answers:
Q: Do you issue awards?
A: We work to substitute “awards” with recognition for serving as a role model.
Q: How do we gain leadership buy in?
A: Leadership wants to know how the process benefits the organization. It is often hard to generate buy in. Try to utilize the web to pull results and outcomes you can share with leadership to support the process and the final outcome.
Q: How do you deal with multiple customers?
A: We have instruments to help with this. Please visit our website for more information at: www.floridasterling.com.
Q: How do you become a Sterling examiner?A: There is an online application process and you will be assigned a mentor to assist with the application process. It requires significant training.