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Defense Enrollment Eligibility Reporting System (DEERS)
Frequently Asked Questions:
1. I have a new born child, how do I enroll him/her into DEERS to access TRICARE?
To enroll a newborn child into DEERS a copy of
the Notice of Birth issued by the hospital or the Birth Certificate is
needed. Also, a copy of the child’s
Social Security Card is needed (if available), if the sponsor has not received
the Social Security Card; a temporary number can be issued for 90 days. Within
the 90 day period a copy of the card would need to be resubmitted to the
DEERS office for updating, otherwise benefits will be terminated until the
card is produced. Once enrollment in DEERS is completed, officers may contact
CDR Dan Cline – Health Benefits Advisor in the Office of Commissioned
Corps Personnel, to discuss TRICARE options that are available at (770) 488-1883.
2. I recently got married, what documents are needed to enroll my spouse in
DEERS?
The documents needed for new spouses to be enrolled in DEERS are a Birth
Certificate or Valid Passport, Social Security Card, and Marriage License.
If the Social
Security Card is not available, and temporary number can be issued for 90
days. Sponsors are encouraged to contact the Social
Security Administration or 1-800-772-1213 to request a duplicate Social Security Card.
3. I have a child that’s 21 years old and
a full time student, does
he/she still qualify for DEERS benefits?
Benefits can continue until the child’s 23rd birthday, provided they
remain unmarried and are enrolled as a full-time student. A letter on the institution’s
letterhead issued by the Registrar’s Office indicating the expected
date of graduation would need to accompany the dependent needing the new
I.D. card.
4. I have the green face military card, how do I receive a new Common Access
Card (CAC)?
All active duty officers are ordered to maintain a valid military identification
card. Effective in 2003 Department of Defense has begun to issue a new ID card
that has DEERS information encoded on the computer chip.
5. I’m retiring do I need to return my
CAC to PHS?
Eligible retiring PHS officers will need to return the CAC to a local DEERS
office and be issued a permanent Retiree ID card, for the officer and any
eligible dependents.
6. I’m divorced, how do I change my name
in DEERS and have a new
I.D. card issued?
The sponsor would need to provide a copy of the final divorce decree, indicating
what the legal name should be.
7. Who do I contact to arrange for a new I.D. card?
You may contact Mr. Aaron Arnold – DEERS Coordinator in the Office of
Commissioned Corps Personnel to schedule an appointment. Appointments are available
Monday – Friday 9:00 AM – 11:00 AM and 1:00 PM – 3:00 PM.
The number to reach Mr. Arnold is (770) 488-1886.
8. I’m the sponsor and my wife and children
need a new I.D. card,
do I have to come in person with them?
As it is recommended that the sponsors come in person, it is not mandatory.
If they are unable to attend, sponsors may use the DD-1172 form and have
it notarized with their signature to accompany the dependents to the appointment.
Access the DD-1172 here (PDF,
141 KB).
9. I don’t have my child’s social
security card, but I have the birth certificate, can he/she still have
an ID issued.
Newborns may be entered into DEERS prior to receiving a Social Security
Number (SSN). Unless a SSN is provided within 90 days, eligibility for benefits
will
be terminated. ID cards are not issued for children under 10 years of age
unless special circumstances indicate a need for the card. Sponsors are encouraged
to contact the Social Security Administration or 1-800-772-1213
to request a duplicate Social Security Card.
10. At what age are children issued an I.D. card?
Children should obtain an ID card when they reach 10 years old.
11. I’ve recently been promoted; do I need
to have a new CAC issued?
Yes, your ID card should reflect your current rank. Please contact your
local DEERS office to schedule an appointment.
12. What is the validity period of ID cards?
Active duty officers are assigned a 3 year card validity period and dependent
cards expire in 4 years from the issue date. ID cards for officers on limited
tours of duty will expire at the end of the limited tour.
13. I’m not located in the Atlanta area;
where else can I have an ID card issued.
There are many locations worldwide to access an ID processing center.
Please visit RAPIDS Site Locator for
a location in your area.
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