The Role of the Mediator
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1. The primary role of the Mediator/Neutral is to:
   1. Decide if a workplace dispute is valid.
   2. Investigate the issue(s) between disputing parties, and make a written report and providing findings.
   3. Facilitate the discussion between disputing parties, allowing them to agree to a mutually acceptable resolution.
   4. Serve as advocate or representative to that party involved in the dispute, who does not have a representative present.
   
   
   
2. During a mediation session, the following statements should never be used by the Mediator:
   1. I agree that you have been treated wrong by the agency.
   2. You should file an EEO Complaint.
   3. It appears that you have a problem employee on your hands.
   4. The manager is always right.
   5. A good manager should never take such an action.
   6. All of the above.
   
   
   
3. The mediator's primary goal is to achieve a high resolution rate, even if coercion by the mediator is necessary:
   1. True
   2. False
   
   
   
4. The mediator has the responsibility to do which of the following:
   1. Withdraw from the mediation if unable to continue in a neutral role.
   2. Honor all confidentiality promises made during each individual caucus.
   3. Not disclose any information gained during the mediation to individuals not a part of the mediation.
   4. Not allow one party to dominate the process.
   5. All of the above.
   
   
   
5. At the beginning of the mediation, which of the following should never be done/stated by the mediator.
   1. Introduce herself/himself to the parties and allow the parties to do the same.
   2. Advise the parties of the mediator’s role.
   3. Advise the parties of the mediation process and allow parties to sign the agreement to mediate.
   4. State and get agreement to the ground rules to be followed during the session.
   5. Advise the parties that the discussion will be tape recorded, and that copies of the recordings will be made available to the parties.
   6. All of the above
   
   
   
6. The term co-mediation applies to the following:
   1. The use of a mediator and a coach, where the mediator facilitates the mediation process and the coach serves to determine when resolution is feasible.
   2. The use of a mediator and a representative, where the mediator and representative, take turns advocating for both parties.
   3. The use of two mediators, who act as neutrals, facilitating the mediation process.
   4. All of the above.
   
   
   

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This page last reviewed August 12, 2003
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Centers for Disease Control and Prevention
Office of the Director
Alternative Dispute Resolution and Conflict Prevention