Feedback Incentives eXchange (AFIX)
Your Feedback Skills!
of the following scenarios and send your best responses to firstname.lastname@example.org.
The CDC staff staff will post a selection of the responses on this website.
(We will contact the authors before posting any responses.)
assessment has taken longer than expected
and the provider and office manager are no
longer available to meet with you. The office
manager states to you, “go ahead and meet with the rest of the staff and the receptionist
will fill me in later.” How do you respond?
As you start your feedback session, the entire
staff gathered acts disinterested and restless.
What will you do engage them in the continuous
quality improvement process?
You are struggling to come up with any positive
findings in your assessment reports in this
office and you are scheduled to begin your feedback
session in less than 15 minutes. How do you
make the feedback session into a positive session
without any positive assessment data?
provider interrupts you before you start your
feedback session and states, “I
am very confident that our immunizations will
be well above 80%.” Unfortunately, your
assessment results, show a 4-3-1-3-3 series
coverage level of 57%. How do you respond?
page last modified on January 26, 2006