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  Assessment Feedback Incentives eXchange (AFIX)
Feedback Tips

Providing feedback to a provider and office staff is a combination of art and science. Possessing the knowledge and ability to analyze reports and condense the information into a simple and brief message is essential. In a feedback session, you must be able to facilitate a discussion to motivate the practice to make changes to improve coverage.

  1. Be Prepared
    • Organize your findings
    • Outline your session
    • What information will you share with the office?
    • Focus on AFIX process vs. coverage level
    • Begin and end on a positive note
  2. Focus on 2-4 priority areas
    • Share with the provider and office staff strengths related to immunization delivery in the practice
    • Introduce 2 to 4 areas of opportunity to improve coverage level
    • Focus on areas that will provide the greatest benefit to the provider
    • Priority areas must match provider’s priority
  3. Establish a two way conversation
    • Find out what the provider and staff think are the factor affecting the immunization coverage levels.
    • What can they do improve or change these factors?
    • Are these changes reasonable to implement?
    • Who will take responsibility to make these changes?
  4. Use your interpersonal skills
    • Maintain a positive attitude (non-judgmental)
    • Connect with the staff- start to develop a relationship with office
    • Confirm your understanding of what staff has said
    • Gather your thoughts before responding


Assessment Feedback Incentives eXchange (AFIX)
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This page last modified on November 12, 2003


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