Feedback Incentives eXchange (AFIX)
feedback to a provider and office staff is a combination of art and science.
Possessing the knowledge and ability to analyze reports and condense the
information into a simple and brief message is essential. In a feedback
session, you must be able to facilitate a discussion to motivate the practice
to make changes to improve coverage.
- Be Prepared
Outline your session
What information will you share with the office?
Focus on AFIX process vs. coverage level
Begin and end on a positive note
on 2-4 priority areas
with the provider and office staff strengths related to immunization
delivery in the practice
2 to 4 areas of opportunity to improve coverage level
on areas that will provide the greatest benefit to the provider
areas must match provider’s priority
a two way conversation
out what the provider and staff think are the factor affecting the
immunization coverage levels.
can they do improve or change these factors?
these changes reasonable to implement?
will take responsibility to make these changes?
- Use your
a positive attitude (non-judgmental)
with the staff- start to develop a relationship with office
your understanding of what staff has said
your thoughts before responding
YOUR FEEDBACK SKILLS!
page last modified on November 12, 2003