Autonomy (4 items)
Feedback from the job itself (6 items)
Skill variety (4 items)
Task identity (3 items)
Task significance (3 items)
Instrument used widely; well-defined properties.
Reliability: Coefficient alpha: 0.80 to 0.89.
Validity: Correlated with job satisfaction.
Grandey AA, Fisk GM, Steiner DD (2005) Must "service with a smile" be stressful? The moderating role of personal control for American and French employees. Journal of Applied Psychology, 90: 893-904.
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