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Nursing assistants' dilemma: caregiver versus caretaker.

Authors
Holmberg-MD; Flum-M; West-C; Zhang-Y; Qamili-S; Punnett-L
Source
Hosp Top 2013 Jan-Mar; 91(1):1-8
NIOSHTIC No.
20042912
Abstract
Focus groups were conducted with over 150 certified nursing assistants (CNAs) in seven nursing homes to obtain their opinions on how the work environment supported or impeded their caregiving to residents. Strong opinions emerged about work environment interference with CNAs' ability to provide quality and comprehensive care. Participants also believed that their supervisors did not respect the value of the care and nurturing that CNAs provided. This contrasted with the respect that CNAs voiced for residents. The findings highlight the need for improved relationships between CNAs and management and suggest some desirable features of work organization in nursing homes.
Keywords
Health-care; Total-Worker-Health; Health-care-personnel; Nurses; Nursing; Group-dynamics; Group-behavior; Work-environment; Work-operations; Work-organization; Work-performance; Worker-motivation; Attitude; Quality-standards; Supervisory-personnel; Management-personnel; Administration; Author Keywords: long-term care; nursing assistants; resident care; work organization
Contact
Michelle D. Holmberg, Program Manager, Center for Family, Work, and Community, University of Massachusetts, Lowell, MA
CODEN
HOTOA8
Publication Date
20130101
Document Type
Journal Article
Funding Type
Cooperative Agreement
Fiscal Year
2013
NTIS Accession No.
NTIS Price
Identifying No.
Cooperative-Agreement-Number-U19-OH-008857; B20130805
Issue of Publication
1
ISSN
0018-5868
Source Name
Hospital Topics
State
MA
Performing Organization
University of Massachusetts, Lowell
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