Skip directly to search Skip directly to A to Z list Skip directly to page options Skip directly to site content

NIOSHTIC-2 Publications Search

Search Results

Reducing noise hazards for call and dispatch center operators.

Authors
Kardous-CA; Afanuh-S
Source
Cincinnati, OH: U.S. Department of Health and Human Services, Centers for Disease Control and Prevention, National Institute for Occupational Safety and Health, DHHS (NIOSH) Publication No. 2011-210, 2011 Sep; :1-4
NIOSHTIC No.
20039713
Abstract
Workers at call and dispatch centers may suffer health risks associated with high noise levels from their headsets. The National Institute for Occupational Safety and Health (NIOSH) has developed recommendations for prevention. Millions of workers at call and dispatch centers in the United States use headsets during most of their workday. They mainly include dispatchers, medical transcriptionists, air traffic control specialists, customer service representatives, switchboard operators, reservationists, and bill collectors. Many work in high-pressure, stressful environments with noisy surroundings and poor ergonomic conditions. [NIOSH, 1997, 2005, 2007, 2008; Gavhed and Toomingas 2007; Patel and Broughton 2002]. Although these other factors can pose additional health risks to workers, the scope of this document is limited to providing recommendations for reducing noise hazards.
Keywords
Workers; Work-environment; Work-areas; Noise-levels; Noise; Noise-exposure; Noise-protection; Noise-shields; Noise-pollution; Acoustic-trauma; Acoustics; Stress; Hearing; Hearing-disorders; Hearing-impairment; Hearing-level; Hearing-loss; Hearing-protection; Ergonomics; Environmental-factors; Environmental-hazards; Environmental-exposure; Environmental-stress; Sound; Health-hazards; Hearing-acuity
Publication Date
20110901
Document Type
Numbered Publication; Workplace Solutions
Fiscal Year
2011
NTIS Accession No.
PB2012-100250
NTIS Price
A01
Identifying No.
(NIOSH) 2011-210; B10122011
NIOSH Division
DART; EID
Priority Area
Construction; Manufacturing
Source Name
National Institute for Occupational Safety and Health
State
OH
TOP