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Improving health and safety program quality.

Authors
Moser-R Jr.; Lee-JS
Source
Effective Management of Health and Safety Programs: A Practical Guide, 3rd edition. Moser R Jr., ed., Berverly Farms, MA: OEM Press, 2008 Mar; :403-415
NIOSHTIC No.
20038026
Abstract
During the past few decades business writers have increasingly emphasized the importance of qualiry in determining the success or failure of a company [1,2]. One of the eight attributes of successful companies discussed in "In Search of Excellence" is that of staying close to the customer by providing exceptional service and quality products [1]. Indeed, at the time of the book's publication, the authors noted that the leading companies had almost an "obsession" with quality. Whether dealing with a product - or, in the case of most health and safery activities, a service - these organizations placed zealous emphasis on quality. In some instances, this emphasis made little financial sense in the short run, as when products with "minor" defects were discarded rather than being placed on sale. In the long run, however, the quality standards resulted in increased sales that made the organizations recognized leaders. Examples included Procter & Gamble, Caterpillar, Deere, HewlettPackard, and similar "name" businesses. In other companies, when quality was allowed to decrease, the leadership position also suffered. Today, many large and small organizations have embraced quality-improvement programs in an effort to improve "customer" satisfaction and profitability. More recently, the concept of Six Sigma, with the goal of reducing errors to 3.4 defects per million opportunities or "products," has reinforced the emphasis on quality. In essence, the theory is that products should fall within six standard deviations (six sigma), thus reducing outliers (errors) to 3.4 per million [3].
Keywords
Management-personnel; Occupational-health-programs; Occupational-safety-programs; Decision-making; Training; Education; Occupational-health; Environmental-health; Health-standards; Standards; Quality-control; Quality-standards; Service-industries; Health-programs; Safety-programs
Publication Date
20080301
Document Type
Book or book chapter
Editors
Moser-R Jr
Funding Type
Grant
Fiscal Year
2008
NTIS Accession No.
NTIS Price
ISBN No.
9781883595500
Identifying No.
Grant-Number-T42-OH-008414
Source Name
Effective Management of Health and Safety Programs: A Practical Guide, 3rd edition
State
UT
Performing Organization
University of Utah, Salt Lake City, Utah
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