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Training to improve emergency communication skills.

Authors
Mallett-L; Brnich-MJ; Vaught-C
Source
Disaster and Emergency Management: International Challenges for the Next Decade, 1998 May; :471-476
Link
NIOSHTIC No.
20000808
Abstract
This paper introduces a method for teaching workers to communicate necessary information when giving or receiving emergency warning messages. Research has shown that when an emergency occurs, people may not get the information they need to take appropriate action. Interviews conducted with 48 underground coal miners who had escaped mine fires revealed that the warning information provided was inadequate. In some cases, sufficient information was not provided to the endangered miners. At other times, miners failed to ask for information they needed to plan and execute effective escapes. Researchers from the NIOSH Pittsburgh Research Laboratory have been studying the content of emergency warning messages and have developed an emergency communication protocol. A training intervention that presents the protocol and related mental cues is being evaluated for effectiveness in improving the content of emergency messages. In this paper the protocol is presented and the training package described. The evaluation procedures and a summary of the analyses conducted to-date are also provided. The training package was developed for use with underground coal miners, but could easily be modified for emergency communications training in other settings.
Keywords
Mining-industry; Training; Underground-mining; Coal-mining; Safety; Coal-miners; Emergency Response; Communication
Publication Date
19980522
Document Type
Conference/Symposia Proceedings
Editors
Harrald-JR; Shaw-GL
Fiscal Year
1998
NTIS Accession No.
NTIS Price
NIOSH Division
PRL
Source Name
Disaster and Emergency Management: International Challenges for the Next Decade, The Fifth Annual Conference of the International Emergency Management Society Conference 1998 (TIEMS)
State
WV
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