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Automation, stress and performance in industrial inspection.

Authors
Drury-CG; Goonetilleke-RS; Maurice-M
Source
Department of Engineering, State University of New York, Buffalo, New York 1988 Dec; :1-138
Link
NIOSHTIC No.
00185291
Abstract
A study was conducted to define job functions and allocate them between humans and machines in Industrial Quality Control with its range of demands from psychomotor through cognition. Quality control inspections in industry have been of two types, inspection by variables and inspection by attributes. In order to successfully perform an inspection task, an inspector must use senses, a search procedure, and decision making. Each can be related to task stress. Job stress may be evident among these workers due to poor person/environment fit, high job demands, lack of social support, and lack of participation in decisions. In this study of 48 subjects it was determined that the allocation of function between human and machine did produce differences in performance levels, almost all in the direction which would cause a system designer to prefer more manual functions. During a study of the free inspection condition it was determined that no worse performance levels were attained than when using automation and that the stress level was considerably lower among the less automated system. The measures used for those easiest to relate to stress such as heart rate were sensitive enough to find batch and period effects but showed little in the way of Automation Level effects. The authors conclude that, while automation changed performance, its effects on the already stressful activity of inspection were quite small.
Keywords
NIOSH-Grant; Psychological-disorders; Robotics; Job-stress; Task-performance; Workplace-studies; Physiological-response; Mental-stress; Psychological-stress
Contact
Industrial Engineering Suny at Buffalo 342 Bell Hall Amherst, N Y 14260
Publication Date
19881213
Document Type
Final Grant Report
Funding Amount
287927.00
Funding Type
Grant;
Fiscal Year
1989
NTIS Accession No.
PB89-164123
NTIS Price
A08
Identifying No.
Grant-Number-R01-OH-02024
NIOSH Division
OEP
Priority Area
Psychologic Disorders; Psychological-disorders
Source Name
Department of Engineering, State University of New York, Buffalo, New York
State
NY
Performing Organization
State University of New York at Buffalo, Buffalo, New York
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