The Stress Reduction Program at University Hospital, University of California Medical Center, San Diego.
NIOSH 1978 Mar:56-65
The stress management program for health care employees at a major university hospital was discussed. The program was initially developed because of increased complaints of staff hostility toward patients; environmental stress was the primary factor contributing to the hostility. A work stress questionnaire was used to gather information about individual employees and to determine what kind of stress symptoms they were experiencing. The three major types of stressors identified were physical, social (including interactions with fellow staff members as well as patients), and organizational. Physical symptoms most often mentioned included headaches, muscle tension, and gastrointestinal problems. Several techniques were used to aid in stress reduction. A group approach was used, in which stress intervention techniques were introduced and practiced. A group usually consisted of 18 to 20 workers. The major strategies included active listening, assertion training, cognitive restructuring, and relaxation training, which sometimes involved biofeedback. These techniques were considered to be useful in reducing stress by helping to reduce anger, to allow people to express their true needs and feelings, to restructure unrealistic self expectations, and to relax both physically and mentally.
NIOSH-Contract; Contract-78-0647; Emotional-stress; Job-stress; Mental-stress; Psychological-stress; Employee-health; Psychological-factors; Psychosomatic-medicine; Worker-health;
Occupational Stress, Proceedings of the Conference on Occupational Stress, Los Angeles, November 3, 1977, Behavioral and Motivational Factors Branch, NIOSH, U.S. Department of Health, Education, and Welfare, Cincinnati, Ohio, DHEW (NIOSH) Publication No. 78-156