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Business Systems for NPPTL - FY07

NOTE: This page is archived for historical purposes and is no longer being maintained or updated.


  • To continuously improve performance excellence in leadership; strategic planning; customer and stakeholder knowledge; measurement, analysis, and knowledge management; human resources; process management; and business results.
Achieving Performance Excellence (APEX) clip art

Applicable Standards

  • ISO 9000
  • ISO 17025

Key Partners

  • Keystone Alliance for Performance Excellence (KAPE)
  • Performance Excellence Partners


  • All Laboratory stakeholders
  • All Laboratory employees

Project Scope

  • Achieving Performance Excellence' (APEX) program is based on the Baldrige National Quality Program. It is comprised of processes and measures that are aligned with the mission and vision of the Laboratory, that are continuously reviewed and evaluated in light of our goals, and that are revised as necessary to achieve performance excellence.


  • Benchmarked MEDRAD
  • Develop Category plans for improving organizational effectiveness


  • First Laboratory mission and vision statement
  • First strategic planning process (including summit)
  • Customer satisfaction survey results (Jan 06)
  • First set of Laboratory performance measures
  • Draft Laboratory communication plan
  • APEX recognition program
  • Baseline employee satisfaction survey


  • An effective Laboratory that achieves its programmatic, and customer and employee satisfaction goals
Page last modified: July 20, 2007
Page last reviewed: July 20, 2007 (archived document)
Content Source: National Institute for Occupational Safety and Health (NIOSH)