(1) Manages, directs, coordinates, supports, and implements MASO activities; (2) provides strategic leadership to set priorities, goals, objectives, and performance measurement plans for the office; (3) provides leadership and guidance to develop policies and procedures in MASO’s functional areas; (4) establishes standards, develops, and implements strategic plans for customer service management; and (5) manages MASO’s budget and human resources.

 (Approved 7/20/2010)