During an Event: Issuing an Advisory
A drinking water advisory can occur at any time. Water systems must act quickly when an event is suspected or identified. The first action must be to assess the situation and follow standard operating procedures (SOPs) for issuing a drinking water advisory.
Water systems as well as state,
local, tribal, and territorial
agencies can pull out the Tools
and Templates in Sections 1
and 2 to use as a “Go Kit” in
situations where pre-planning
activities may have been
This section contains the
essential strategies and
activities necessary to
create public awareness of a
drinking water advisory event
or to issue a Boil Water, Do
Not Drink, Do Not Use, or a
precautionary advisory for
the general public, including
susceptible populations who
may have communication
barriers or medical needs.
Download the Section 2 Checklist [DOC - 1 page] as outlined below.
Checklist: During an Event
- Initiating an Advisory
- Identify the situation and collect facts.
- Notify your drinking water primacy agency.
- Decide to issue an advisory.
- Identify the geographic boundaries.
- Notify your internal staff and external partners.
- Preparing an Advisory
- Develop, format, and translate the message.
- Approve the advisory.
- Identify the spokespersons.
- Assign communication responsibilities.
- Distributing an Advisory
- Brief elected and public officials.
- Implement your communication platforms.
- Use your communication network to expand distribution of the advisory.
- Work with the media.
- Ending an Advisory
- Issue End of Advisory notice.
Figure 4: Issuing a Drinking Water Advisory Flow Chart.