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After an Event: Updating Public Outreach

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Identify Additional Communication Steps

For the public, lifting an advisory may not be the end of the event. An advisory may disrupt the community and undermine the public's confidence in the quality of the drinking water. Continued public outreach can help a water system maintain credibility and trust with customers and stakeholders following an advisory.

Follow up with the Public

Work with partners to identify, develop, and distribute additional outreach materials and activities to engage the public.

These may include:

  • Revised messages,
  • Letter to customers,
  • Updates to websites, newsletters, and bill inserts, and
  • Meetings with reporters and editors.

Water systems can use the annual Consumer Confidence Report (CCR) to explain advisories, give advice, and provide other sources of information. Advisories due to contamination or a violation must be noted in the CCR tables and use specific EPA language. See the Media Alert Template.tool icon [DOC - 1 page]

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