After an Incident—Evaluating an Advisory
- Table of Contents
- About
- Acknowledgements
- Overview
- Before an Incident—Preparing for an Advisory
- Organizing for Drinking Water Advisories
- Collaborating with Partners
- Developing a Message
- Conducting Exercises
- Tools & Templates
- During an Incident—Issuing an Advisory
- Initiating an Advisory
- Preparing an Advisory
- Distributing an Advisory
- Ending an Advisory
- During an Incident: Tools & Templates
- After an Incident—Evaluating an Advisory
- Reporting Requirements
- Debriefing an Incident
- Conducting an Evaluation
- Modifying Standard Operating Procedures (SOPs)
- Continued Public Outreach
- Tools and Templates
- Appendix A: Glossary of Terms
- Tools and Templates
- Appendix C: Online Resources
- Bibliography
- List of Tables
- List of Figures
Post-incident activities are essential to improve, learn, and prepare for future incidents. They should reflect the scope and scale of the incident.
The key is to understand what worked and what did not work during a drinking water advisory in order to improve the process for the future. Post-incident activities are meant to employ a lessons learned approach where improvements and enhancements are discussed and incorporated in procedures for the next time. Everyone who had a role in the incident should have a chance to contribute to the review process. The review should be conducted in a positive manner and should focus on ways to improve performance. Surveys of the public may be helpful in understanding what improvements are needed.
Assessing Expectations
Each advisory incident is an opportunity to compare planning to performance, and expectations to outcomes.
- Submit report to drinking water primacy agency.
- Debrief and conduct an after action review with staff and partners.
- Perform an evaluation.
- Collect data and information related to the advisory.
- Analyze and synthesize the data.
Modifying Standard Operating Procedures (SOPs)
- Incorporate changes into SOPs.
- Identify additional communication steps.
- Follow up with the public.