Skip directly to search Skip directly to A to Z list Skip directly to navigation Skip directly to site content Skip directly to page options
CDC Home

ADR Glossary

Below are some of the terms associated with ADR.


A desire or need to create or discover something new, while thinking and working with others. It is a process of joint decision making among parties. It involves: different views and perspectives, shared goals, building new shared understandings, and the creation of a new value or product. Collaborations may address a single issue or a short-term concern.


A situation where people on the same team have different overall goals.

Conflict Resolution:

A process to resolve disputes between people with different interests. This resolution process can have constructive consequences if the parties air their different interests, make trade-offs, and reach a settlement that satisfies the essential needs of each.


A desired future condition, including measurable end results, to be accomplished within specified time limits.


A process through which a third party assists the disputants in finding a mutually acceptable solution. In mediation, the role of the third party is to assist disputants in considering or exploring all the parameters of a conflict (interests, facts, possible solutions). The mediator is not authorized to impose a solution upon the parties; rather the mediator uses a series of joint and confidential private meetings to help the parties determine whether a set of solutions exists to which each party can say yes.


Direct talk among the parties about a conflict, conducted with the goal of achieving a resolution. The distinguishing characteristic is that the talk involves the parties themselves without the direct assistance of a third party.


A series of actions by which something is produced. A set of interrelated activities that is characterized by receiving inputs and adding value to produce a desired output.

Contact Us:
  • Centers for Disease Control and Prevention
    1600 Clifton Rd
    Atlanta, GA
    30329-4027 USA
  • 800-CDC-INFO
    TTY: (888) 232-6348
  • Contact CDC–INFO The U.S. Government's Official Web PortalDepartment of Health and Human Services
Centers for Disease Control and Prevention   1600 Clifton Road Atlanta, GA 30329-4027, USA
800-CDC-INFO (800-232-4636) TTY: (888) 232-6348 - Contact CDC–INFO
A-Z Index
  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
  7. G
  8. H
  9. I
  10. J
  11. K
  12. L
  13. M
  14. N
  15. O
  16. P
  17. Q
  18. R
  19. S
  20. T
  21. U
  22. V
  23. W
  24. X
  25. Y
  26. Z
  27. #