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Evaluation of CDC-INFO Services

CDC-INFO works closely with CDC offices and centers to provide health information and safety guidelines for public inquiries. To ensure CDC's science and health information is easily understood by the public, we have created more than 8,000 prepared response (PRs) scripts with CDC health and safety information to answer questions using plain language principles in both English and Spanish. Below are the top PRs used to answer public inquiries each month. To see the responses, please check the CDC-INFO Inquiries and Responses tab.

Top Phone Prepared Responses


2012: July | June

July


PR IDPR NameCount
5749How can I get a copy of a birth, death, marriage, or divorce certificate?832
10408What vaccines should I get before traveling to a destination where malaria IS present, but yellow fever is NOT?514
595How soon should I get tested if I think I have been exposed to HIV?433
9320Is CDC a regulatory agency?402
5907Out-of-Scope Inquiry: Information not available from CDC-INFO353
5544Can you help me locate a STD testing site in my area?340
6362What is the role of CDC-INFO? (Background Text)329
5382Can you help me locate an HIV testing site in my area?259
10410What vaccines should I get before traveling to a destination where BOTH malaria AND yellow fever are present?228
6685Where can I go (within my community) or take my child (family member or friend) to receive a vaccine?219


June


PR IDPR NameCount
5749How can I get a copy of a birth, death, marriage, or divorce certificate?893
10408What vaccines should I get before traveling to a destination where malaria IS present, but yellow fever is NOT?598
5907Out-of-Scope Inquiry: Information not available from CDC-INFO410
5544Can you help me locate a STD testing site in my area?379
595How soon should I get tested if I think I have been exposed to HIV?378
9320Is CDC a regulatory agency?375
6362What is the role of CDC-INFO? (Background Text)325
5382Can you help me locate an HIV testing site in my area?304
10410What vaccines should I get before traveling to a destination where BOTH malaria AND yellow fever are present?249
8075What documents or requirements are needed for my dog to enter the U.S. (a health certificate, a microchip, a Pet Passport)?192

2011: August | July | June | May | April | March | February | January

August


PR IDPR NameCount
6362What is the role of CDC-INFO?890
595How soon should I get tested if I think I have been exposed to HIV?738
10408What vaccines should I get before traveling to destination where malaria IS present, but yellow fever is NOT?681
5907Out-of-Scope Inquiry: Information not available from CDC-INFO654
5544Can you help me locate a STD testing site in my area?627
9320Is CDC a regulatory agency?567
5382Can you help me locate an HIV testing site in my area?395
172How is HIV transmitted from 1 person to another?378
1941What are the signs and symptoms of HIV?334
6685Where can I go (within my community) or take my child (family member or friend) to receive a vaccine?331

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July


PR IDPR NameCount
6362What is the role of CDC-INFO?858
595How soon should I get tested if I think I have been exposed to HIV?717
10408What vaccines should I get before traveling to destination where malaria IS present, but yellow fever is NOT?636
5544Can you help me locate a STD testing site in my area?624
5907Out-of-Scope Inquiry: Information not available from CDC-INFO554
5382Can you help me locate an HIV testing site in my area?486
9320Is CDC a regulatory agency?484
172How is HIV transmitted from 1 person to another?388
3403I have symptoms and want to know if I have a disease. What do my symptoms mean?365
1941What are the signs and symptoms of HIV?338

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June


PR IDPR NameCount
6362What is the role of CDC-INFO?956
10408What vaccines should I get before traveling to a destination where malaria IS present, but yellow fever is NOT?845
595How soon should I get tested if I think I have been exposed to HIV?688
5544Can you help me locate a STD testing site in my area?669
5907Out-of-Scope Inquiry: Information not available from CDC-INFO570
5382Can you help me locate an HIV testing site in my area?498
9320Is CDC a regulatory agency?484
172How is HIV transmitted from 1 person to another?388
10410What vaccines should I get before traveling to [a destination where BOTH malaria AND yellow fever are present]?361
1941What are the signs and symptoms of HIV?321

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May


PR IDPR NameCount
6362What is the role of CDC-INFO?1,003
10408What vaccines should I get before traveling to a destination where malaria IS present, but yellow fever is NOT?810
595How soon should I get tested if I think I have been exposed to HIV?726
5544Can you help me locate a STD testing site in my area?724
5907Out-of-Scope Inquiry: Information not available from CDC-INFO554
9320Is CDC a regulatory agency?481
5382Can you help me locate an HIV testing site in my area?431
4048How can I order “Growing Stronger: Strength Training for Older Adults”?395
10410What vaccines should I get before traveling to [a destination where BOTH malaria AND yellow fever are present]?388
172How is HIV transmitted from 1 person to another?373

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April


PR IDPR NameCount
6362What is the role of CDC-INFO?900
595How soon should I get tested if I think I have been exposed to HIV?696
10408What vaccines should I get before traveling to a destination where malaria IS present, but yellow fever is NOT?679
5544Can you help me locate a STD testing site in my area?641
5907Out-of-Scope Inquiry: Information not available from CDC-INFO538
9320Is CDC a regulatory agency?440
172How is HIV transmitted from 1 person to another?419
5382Can you help me locate an HIV testing site in my area?354
1941What are the signs and symptoms of HIV?353
3403I have symptoms and want to know if I have a disease. What do my symptoms mean?335

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March


PR IDPR NameCount
6362What is the role of CDC-INFO?998
10408What vaccines should I get before traveling to a destination where malaria IS present, but yellow fever is NOT?866
595How soon should I get tested if I think I have been exposed to HIV?811
5544Can you help me locate a STD testing site in my area?764
5907Out-of-Scope Inquiry: Information not available from CDC-INFO736
10457Who can I call about a missing family member after the earthquake in Japan, or where can I learn more about this event?532
5382Can you help me locate an HIV testing site in my area?497
9320Is CDC a regulatory agency?476
10410What vaccines should I get before traveling to a destination where BOTH malaria AND yellow fever are present]?373
172How is HIV transmitted from 1 person to another?371

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February


PR IDPR NameCount
10408What vaccines should I get before traveling to a destination where malaria IS present, but yellow fever is NOT?813
6362What is the role of CDC-INFO?804
595How soon should I get tested if I think I have been exposed to HIV?672
5544Can you help me locate a STD testing site in my area?605
5382Can you help me locate an HIV testing site in my area?517
9320Is CDC a regulatory agency?420
1941What are the signs and symptoms of HIV?359
172How is HIV transmitted from 1 person to another?341
10410What vaccines should I get before traveling to a destination where BOTH malaria AND yellow fever are present]?339

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January


PR IDPR NameCount
10408What vaccines should I get before traveling to a destination where malaria IS present, but yellow fever is NOT?917
595How soon should I get tested if I think I have been exposed to HIV?878
6362What is the role of CDC-INFO?834
5544Can you help me locate a STD testing site in my area?702
5907Out-of-Scope Inquiry: Information not available from CDC-INFO619
5382Can you help me locate an HIV testing site in my area?611
9320Is CDC a regulatory agency?454
1941What are the signs and symptoms of HIV?442
172How is HIV transmitted from 1 person to another?401
10410What vaccines should I get before traveling to a destination where BOTH malaria AND yellow fever are present]?385

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  • Page last reviewed: October 19, 2012
  • Page last updated: October 19, 2012
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