Please note that CDC-INFO’s operating hours have changed. CDC-INFO’s new hours of operation are from 8:00am to 8:00pm Monday through Friday, Eastern Time (ET). CDC-INFO is closed overnight (8:00pm to 8:00am ET), Saturdays and Sundays, and on major federal holidays (New Year’s Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day, Christmas Day).
CDC-INFO is the Centers for Disease Control and Prevention’s National Contact Center. It is your single source for accurate, timely, consistent, and science-based information on a wide variety of disease prevention and health promotion topics. Representatives are available to answer your questions in English and Spanish.
CDC-INFO Highlights
- Communication Channels: Phone, Email, Postal Mail
- English and Spanish
- Information on over 745 topics
- Surge Capacity during “events” such as Pandemic flu, disease outbreaks, natural disasters and other emergencies
- Exceeds “Top Box” standards per Customer Operations Performance Center (COPC) measures for high performing customer support organizations
- ISO Certified
Supporting CDC′s Mission
CDC-INFO′s mission is to provide tools that people and communities need to protect their health – through health promotion, prevention of disease, injury and disability, and preparedness for new health threats.
CDC-INFO supports CDC′s mission by providing accurate, timely, consistent, and science-based information for the general public, healthcare providers and public health partners.
Who is CDC-INFO designed for?
CDC-INFO provides health and safety information to:
CDC-INFO Milestones
- Since 2005, CDC-INFO has responded to more than 2.4 million telephone inquiries and over 350,000 emails.
- Has disseminated information on more than 400 health and safety topics.
- Received 1st call on February 5, 2005.
- Received 1st email on February 17, 2005.
- Transitioned over 75 CDC programs (40 hotlines and systems) into a single integrated service
- Handled up to 5,500 Hurricane Katrina calls in September 2005 (200 inquiries per day).
- Responded to over 13,000 calls on Avian Flu in 2005 & 2006.
- Handled 10,000 inquiries during the 2009 Salmonella event.
- Answered over 215,000 H1N1 inquiries.
- Have responded to 90,000 Seasonal Influenza inquiries to date.
- Won first place in 2009 Government Services Administration (GSA) Annual Citizen Service Award.
- Won the Fed 100 Award in February of 2010.
Contact Us:
- Centers for Disease Control and Prevention
1600 Clifton Rd
Atlanta, GA 30333 - 800-CDC-INFO
(800-232-4636)
TTY: (888) 232-6348
New Hours of Operation
8am-8pm ET/
Monday-Friday
Closed Holidays - cdcinfo@cdc.gov
