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Interviewer
Training



Item: Section 1
Item: Section 2
  Overview
  Introduction
  BRFSS Protocol
   Eligible Houses
   Select Adults
   Proxy Interviews
   Second Contacts
  Confidentiality
   Say It Carefully
   The Right Steps
  Interview Quality
   Understanding
   Sensitivity
   Unintimidating
   Correct Selection
   Proper Recording
   Performance
  Courteous Tone
  Managing Problems
  Did You Know?
  Quiz Yourself
Item: Section 3
Item: Section 4






 section 1 The Role of Interviewers Go to Previous page Go to Next page 15 of 21

Make Quality a Priority

Interview Correct Respondents

Always interview the person selected; this is the only way to ensure that the sample is random.

Often the person selected is hard to reach or isn't home when you call, and the person who answers the telephone suggests you simply conduct the interview with him or her instead. Don't be tempted by this “easy complete.” Instead say something like, “No, I'm sorry. I have to interview the respondent that was selected randomly. The statistical accuracy of the study depends on it.” 

Recall how Maria could have gotten incorrect information when she accepted a proxy interview. Click here to revisit Maria's interview (click your browser's Back button to return to this page).

Images of an interviewr and an older woman on the phone

 

 section 1 The Role of Interviewers Go to Previous page Go to Next page 15 of 21

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This page last reviewed December 16, 2008

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Centers for Disease Control and Prevention
Office of Surveillance, Epidemiology, and Laboratory Services
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