• Thorough assessment and triage are important.
• Monitoring of clients' needs and behavior change is an important part of reassessment.
• Clear documentation is crucial for staff communication and evaluation.
• Client advocacy is an important part of AIDS case management.
• Clear procedure and protocol manuals are necessary to ensure the effective delivery of services and adequate minimum standards of care.
• If multiple case managers or other staff are working with one client, they need a clear communication protocol.
• Bachelor's-level social work training may be best for case management staff.
• A broad evaluation framework seems warranted to include (1) program structure, (2) the case management process, and (3) the outcomes for the population served.
• Client satisfaction can be an important part of process evaluation.

Go to section 2.3 Prevention Case Management