Always follow-up on a referral you’ve made for a client. If the referral is unsuccessful in some way, find out why. In some cases, clients need help, for example, obtaining childcare, translation services, transportation to the service provider, or someone to accompany them to the referral. Throughout this process, the CRCS counselor can help clients build skills needed to advocate for themselves with other providers.

Typical referrals made for CRCS clients

• Partner Counseling and Referral Services (PCRS)
• Mental health counseling
• STD testing and treatment
• Hepatitis testing
• HIV testing
• Housing, other social services
• Substance use treatment
• Domestic violence support
• Childcare agencies

Lessons from the field

You and your clients should prioritize referrals together. Make sure that referrals are made when your clients’ needs are identified. On the other hand, it may be best to space out referrals over time. CRCS clients often feel overwhelmed trying to manage a number of referrals at the same time. Remember that making referrals is a partnership between you and your client.

Go to section 2 part 5C